1. Services
Sayce Data Analytics (“the Consultant”) shall provide data analytics and reporting services (“the Services”) as outlined in the agreed proposal, statement of work, or written correspondence accepted by the Client.
Services may include, but are not limited to:
- Sales and operational reporting
- Dashboard development
- Performance analysis
- Reporting automation
- Insight and recommendations
Only the services explicitly stated in the agreed scope are included.
2. Scope of Work
The scope, deliverables, timeline, and fees for the Services shall be defined in a separate written proposal or statement of work agreed by both parties.
Any work requested outside the agreed scope will be quoted separately and must be approved in writing before commencement.
3. Fees and Payment Terms
Fees will be charged on either a project basis or a retainer basis, as outlined in the agreed proposal.
Project Work
Unless otherwise stated:
- A 50% deposit is payable prior to commencement
- The remaining 50% balance is payable upon delivery of the agreed deliverables
Retainer Work
Where a retainer is agreed:
- Retainer services are billed monthly in advance
- The retainer covers only the services defined in the agreed scope
- Any work outside the agreed retainer scope will be quoted separately
Invoices are payable within 14 days of issue.
Late payment may result in suspension of services.
4. Client Responsibilities
The Client agrees to:
- Provide timely access to relevant data and systems
- Ensure data provided is accurate and lawful to share
- Provide feedback within a reasonable timeframe
Delays may affect delivery timelines.
5. Delivery and Revisions
Project Work
Includes one round of minor revisions following delivery.
Retainer Work
Includes reasonable minor updates within the agreed monthly scope.
Additional changes will be treated as new work and quoted separately.
6. Availability and Communication
The Consultant provides services during evenings and weekends and aims to respond within one business day.
Emergency or on-call support is not included unless agreed in writing.
7. Confidentiality
Both parties agree to maintain the confidentiality of any non-public, commercially sensitive, or proprietary information.
This obligation survives termination of this Agreement.
8. Data Protection
Each party agrees to comply with applicable UK data protection laws.
The Consultant will process personal data solely for the purposes of delivering the Services and in accordance with the Privacy Policy published on the Consultant’s website.
9. Intellectual Property
Upon full payment:
- The Client owns the final agreed deliverables
- The Consultant retains ownership of pre-existing tools, templates, methodologies, and know-how
The Consultant may reference anonymised work for portfolio purposes unless agreed otherwise.
10. Limitation of Liability
The Consultant is not liable for indirect or consequential losses or decisions made by the Client based on provided insights.
Total liability is limited to the fees paid by the Client in the three months preceding any claim.
11. Term and Termination
Project Work
Terminates automatically upon completion of Services.
Retainer Work
- Operates on a rolling monthly basis
- Either party may terminate with 30 days’ written notice
Fees already paid are non-refundable.
12. Non-Exclusivity & Conflicts of Interest
The Consultant may provide similar services to other clients, subject to confidentiality and conflict-of-interest obligations.
The Consultant reserves the right to decline work where a conflict of interest exists.
13. Electronic Signatures
This Agreement may be executed electronically using Google Docs eSignature.
Electronic signatures applied via Google Docs shall be deemed legally binding and enforceable in accordance with the Electronic Communications Act 2000 and applicable law in England and Wales.
No physical signatures are required.
Version 2026.1 / 2026-01-11